Roof tile guarantee

Guarantee

Written guarantee of unlimited duration for roof tiles

Panagiotopoulos S.A. covers its roof tiles sold in the Greek market with a written guarantee of unlimited duration, provided that a genuine manufacturing defect is established in accordance with standard ELOT EN 1304, and provided that all the terms of the guarantee are met.

The guarantee applies to the company’s roof tiles and is issued by name, for a specific project.

Red Roman roof tiles by Panagiotopoulos in a snowy mountain area

What it covers

The guarantee covers damage caused by a manufacturing defect that existed before the product was placed on the market, regarding:

Water permeability (impermeability)According to EN 539-1 and EN 1304.Technical article Frost resistanceAccording to EN 539-2 and EN 1304.Technical article
Bending strengthAccording to EN 538 and EN 1304.
If a defect is established, the company replaces all roof tiles found to be defective with the same number of new ones. If that colour is no longer produced, the closest available shade is supplied. The guarantee does not cover labour or other materials.

How it is issued

  1. PurchaseThe tiles are bought from the factory or from an authorised dealer (building materials and timber stores).
  2. Send the purchase documentsThe customer or the store sends us the legal purchase documents, stating the customer and the project location, within one month of the sale.
  3. Guarantee issuedWe issue the guarantee in the customer’s name, with a serial number, date, stamp and signature, and record it in the company’s guarantee register.
Sample guarantee and full termsPDF, 4 pages (in Greek)Λήψη PDF

Installation requirements

The tiles must have been installed by an experienced crew, following good building practice, and in particular:

  • Roof pitch above 30%, higher in areas with strong winds, heavy rain or snow and in climate zones C and D (KENAK).
  • A waterproof underlay is mandatory.
  • Suitable bonding materials, using lime substitutes.
  • Stainless steel (inox) nails and fixing wire.
  • No coating with sealants, varnishes or paints: the tiles must be able to breathe.
  • No bedding of the tiles in cement mortar.

In climate zones C and D (KENAK), the guarantee covers red and brown roof tiles.

What is not covered

  • Third-party materials into which the tiles have been incorporated.
  • Damage from poor handling or installation, negligence, poor storage, natural disasters, earthquakes, etc.
  • Labour and other materials.
  • Damage repaired without the company’s assessment and consent.
  • Colour changes due to erosion, dirt, the atmosphere, chemicals, etc.
  • Damage from improper use or failure of other roof components.
  • Damage from walking on the roof or from objects moved or dropped on it.

If a problem appears

  1. Notify us promptlyThe customer informs the company as soon as the damage is found. Damage reported more than 3 months after it was found is not covered.
  2. Site inspectionThe customer allows the company’s technical staff to inspect the roof and take photographs.
  3. Laboratory testingTests are carried out free of charge in the company’s laboratory, and the customer’s technical adviser may attend. Alternatively, EBETAM S.A. is the agreed external laboratory, at the customer’s expense.
  4. ReplacementIf a defect is confirmed, the defective roof tiles are replaced.

If the property changes owner, the new owner submits their details within 6 months of the transfer. The full and binding terms are those of the guarantee document.

For a roof that lasts, choose Panagiotopoulos roof tiles

Available at building materials and timber stores throughout Greece. For technical information and installation guidance, please contact us.

Are you a building materials dealer or a construction company? Contact us about working together.

Contact us+30 26220 27374